SizeCue setup and support

Contact cxy16@hotmail.com. Include your store domain, theme name, product and the steps that caused the issue. Never send your Shopify password or access tokens.

Set up a chart

Open SizeCue from Apps in Shopify admin. Under Products, choose a brand preset and open Map sizes.
Select the size system used by the product's variants. Apply it, then choose the size option and run Auto-match. Review unmatched or ambiguous sizes and save any manual corrections.
Open your theme editor, select the appropriate product template, add the Shoe Size Guide app block inside a section that supports app blocks, and save the theme.
Preview the product, change its selected size and switch the storefront country to check the chart. Apply the block to any additional product templates you use.

Understanding the chart

Choose the correct brand, audience and model. A printed box CM label is not necessarily a measured foot length. Brand charts vary by model, region and date; check the source before relying on a conversion. Ambiguous matches are left unmapped for manual review. Changing a product's preset or sizing system requires mapping its sizes again.

The block is read-only: it does not change cart contents, prices or the selected variant. Theme quick-view drawers and products with more than 250 variants require additional compatibility checks; the chart table can still be used when automatic highlighting is unavailable.

Plans and cancellation

Free includes 5 configured products and the core features. Pro offers unlimited configured products for $4.99/month, with a 14-day trial and no order or visitor surcharges. Shopify's confirmation screen shows the final billing terms.

When Pro ends, only your 5 selected Free products keep showing a chart. Choose them under Storefront visibility in the app. All other presets and size mappings remain saved and editable. Re-subscribing restores Pro visibility without remapping. Scheduled cancellation keeps Pro access until the end confirmed by Shopify.

Use View plans or Manage or change plan in the app to upgrade or downgrade through Shopify. Free requires an available configuration slot for new products; remove a preset under Products to free a slot. Changing the five selected Free products does not delete the other saved configurations. Uninstall from Shopify admin to stop using the app.